Shipping & Returns

Order & Shipping Confirmation:

After placing your order, you'll get an email confirmation. During busy times, this might take up to 4 days.

Once your order ships, you'll receive another email with tracking details.

Shipping:

We aim to ship your items quickly, usually within 24 hours. Orders on weekends or holidays go out the next business day.

Your order gets processed when payment is complete. Shipping confirmation includes tracking. Dispatch might take up to 5 business days.

Delivery times are estimates starting from the dispatch date. We're not responsible for delays beyond our control.

Shipping Carrier:

In Sweden, we use DHL for delivery, available for pick-up at DHL service points. For other Nordic countries, we use UPS or DHL.

Delivery Time:

Swedish orders typically arrive within 1-4 days after shipping confirmation. Other Nordic countries receive orders within 2-8 days.

Please note: Swedish national holidays might delay dispatch by up to 7 days.

Returns:

We don't accept returns or exchanges.

If there's an issue with your item. Email us for assistance.

Contact:

Please do not hesitate to contact us, if you have any further questions about the products.

Customer Service — customercare@oneofone.se

Washing Guidelines

Hoodies, t-shirts & sweatshirts should be washed inside out at a maximum of 30°C.

Low centrifugation and air dry — Avoid using a drying machine.

Socks require a similar treatment, washed inside out at a maximum of 40°C. Air dry.

Varsity jackets and other special garments require dry cleaning only.

Caps — Keep them clean.

Terms and Conditions

Overview:

This website, operated by One Of One, provides services based on your acceptance of our terms and conditions.

Terms of Service:

By using our site or making a purchase, you agree to these terms.

These terms apply to all users.

Read them carefully before using our website or services.

Updates and Hosting:

We may update our terms at any time; check this page regularly.

Our site is hosted by Shopify Inc.

Online Store Terms:

You must be of legal age to use our site.

Don't use our products for illegal purposes.

Violating these terms may result in service termination.

General Conditions:

We reserve the right to refuse service.

Content you share may be transferred over networks.

Don't exploit our services without permission.

Accuracy of Information and Modifications:

We aim for accuracy but aren't responsible for errors.

We may change site content without notice.

Product prices may change without notice.

Products or Services:

Some products may be online exclusives with limited quantities.

We try to display accurate product colors.

We can limit sales and change descriptions or prices.

Billing and Refund Policy:

We may refuse orders or limit quantities.

All sales are final; we don't offer refunds or exchanges unless specified.

Exceptions may apply for defective items, wrong orders, incomplete services, expired products, or legal requirements.

Privacy, Prohibited Use, and Liability:

Your personal info is governed by our Privacy Policy.

Don't use our site for illegal purposes.

Your use of our service is at your own risk.

We're not liable for any damages resulting from your use of our service.

Indemnification and Termination:

You agree to indemnify us for any claims.

We can terminate your service for violating terms.

Entire Agreement, Governing Law, and Changes:

These terms are governed by Swedish law.

Check this page for updates to our terms.

Privacy Policy

Overview:

This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or purchase from our site, oneofone.se.

Collecting Personal Information:

When you visit our site, we gather device information and data necessary for processing your purchases. Additional information may be collected if you contact us for support.

Device Information:

We collect data like web browser version, IP address, and site interactions to optimize your experience and perform analytics.

Order Information:

We gather details such as name, address, and payment info to fulfill orders, process payments, and communicate with you.

Customer Support Information:

Your contact details are collected to provide assistance.

Minors:

Our site is not for individuals under 18; we don't knowingly collect data from minors.

Sharing Personal Information:

We share your data with service providers to deliver our services and comply with laws.

Behavioural Advertising:

We use your data for targeted advertising, respecting opt-out preferences.

Using Personal Information:

Your data is used for various services we offer, including sales, payment processing, and updates.

Lawful Basis:

We process your data based on consent, contract performance, legal obligations, and legitimate interests.

Retention:

We retain your data for our records unless you request deletion.

GDPR:

Residents of the EEA have rights regarding their data; we ensure compliance and offer access to information.

Cookies:

We use cookies for site functionality, analytics, and advertising, with options for user control.

Changes and Contact:

We may update this policy; contact us for privacy-related inquiries or complaints.

Contact Information:

The Wolf of Mosebacke AB
Box 11114
SE—100 61 Stockholm, SE.

customercare@oneofone.se